Returns & Exchanges
We want you to be completely satisfied with your purchase; if you are not, you may return any unopened or gently used products within 30 days of the delivery date. Please note that original shipping fees are non-refundable and returns must be initiated through our official online portal.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid return shipping label provided via email.
Pack Your Items
Securely pack your Moroccanoil products in their original packaging, ensuring all caps are tightened to prevent leakage during transit.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing